elevvaatoFrequently asked questions
How do I choose a size?
Each product page includes garment measurements in inches and centimeters. Compare them with a dress you already own. Both body size guidance and dress measurements are provided; dress measurements are garment circumferences.
Where do you ship?
We deliver to all 50 U.S. states and Washington, D.C. We do not currently deliver to U.S. territories or APO/FPO/DPO military addresses.
How much is shipping?
Standard shipping is free on every order. There is no expedited shipping option.
When can I expect delivery?
Handling takes 1–2 business days and transit takes an estimated 3–4 business days after dispatch. Total delivery is estimated at 4–6 business days from the applicable handling-time starting point. The cutoff is 7:00 PM at fixed UTC−06:00; orders after the cutoff, on weekends or U.S. federal holidays start on the next business day. Delivery dates are estimates.
Can I return a dress?
Request a return within 30 days of receipt. Change-of-mind items must be unworn, unwashed, undamaged, with original tags and packaging. Contact us for authorization before shipping your return.
Who pays return shipping?
We cover return shipping for damage, defects, incorrect items or our errors. Customers pay for change-of-mind returns. There is no restocking fee.
When will I receive a refund?
Once a returned item is received, inspected and the refund approved, funds are returned automatically to the original payment account within 10 calendar days.
What if my item is damaged or incorrect?
Contact [email protected] with your order number and a description of the issue. Photos may help. We will review the issue and arrange an appropriate resolution with you.
How do I pay for an order?
Use the payment section at checkout and review the total before submitting. Follow the checkout feedback to determine whether payment has been completed.
How can I contact you?
Email [email protected], use the Contact Us form.